Frequently Asked Questions

We currently ship within the United States only. We're actively exploring international shipping options and hope to expand soon.

Orders are typically processed within 2-5 business days. During high-demand periods, processing may take an additional 1-2 days.

Standard US shipping takes approximately 7-15 business days after processing. Tracking information is provided for every order so you can follow your package's journey.

Yes! Once your order ships, you'll receive an email with tracking information. You can also visit our Track Your Order page anytime.

We offer a 30-day return window from the date of delivery. Items must be unused and in their original condition and packaging.

We're sorry if that happens. Please contact us at support@havpaw.store with photos of the damage within 48 hours of delivery, and we'll arrange a replacement or refund right away.

You can reach us at support@havpaw.store. We aim to respond within 24-48 business hours. You can also use the contact form on our Contact page.

We do our best to restock popular items. If a product you love is out of stock, sign up for our newsletter to be the first to know when it's back.

We process orders quickly, so changes may not always be possible. Please contact us as soon as possible at support@havpaw.store and we'll do our best to accommodate your request before the order ships.

Yes. We carefully select products designed for daily use with dogs. Always supervise your pet with new products and follow any included care instructions.

Product pages include sizing details when applicable. If you're unsure, please reach out to our support team — we're happy to help you find the right fit for your dog.